Frequently Asked Questions
Everything you need to know about your Cole Haan experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 5 business days. We also offer expedited and overnight shipping options for faster delivery within the continental United States.
What is your return policy?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned in their original packaging with all tags attached.
How do I care for my leather shoes?
To maintain the quality of your Cole Haan leather footwear, we recommend using a soft, damp cloth for cleaning and applying a high-quality leather conditioner periodically.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.