Returns & Exchanges
At Cole Haan, we want you to be completely satisfied with your purchase. We offer a 30-day return window for unworn, original condition items with tags attached to ensure your absolute comfort and style.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Generate and print your prepaid UPS return shipping label directly from the portal; a flat shipping fee will be deducted from your final refund amount.
Pack Your Items
Place your unworn footwear or accessories in their original packaging and securely seal the box with the prepaid label clearly visible on the outside.
Drop Off and Track
Drop off your package at any authorized UPS location and keep your tracking number handy to monitor your refund status as it is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing